LabCMD respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect name, email address, phone number, company information, technical and support-related data, and communication history by email, phone, or SMS.
2. How We Use Information
We use collected information to provide and manage IT services, respond to support requests, communicate with you regarding services, and improve our services and operations.
3. SMS Communications
If you provide your phone number, you may receive SMS messages from LabCMD related to support requests, service updates, and operational notifications. Message frequency varies. You can opt out at any time by replying STOP.
4. Data Sharing
LabCMD does not sell or rent your personal information. We may share data only with service providers necessary to deliver our services or legal authorities if required by law.
5. Data Security
We implement reasonable safeguards to protect your data, including access controls and secure systems.
6. Data Retention
We retain information only as long as necessary to provide services or comply with legal obligations.
7. Your Rights
You may ask us for access to, correction of, or deletion of your personal data by contacting us.
8. Third-Party Services
Our services may integrate with third-party platforms, such as Microsoft 365. Their privacy policies may apply.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
10. SMS Communications and Consent
LabCMD may collect phone numbers and obtain consent for SMS communications verbally, either in person or over the phone. Customers are informed at the time of opt-in that message and data rates may apply, message frequency may vary, and they can reply HELP for assistance or STOP to opt out at any time.
LabCMD does not share SMS opt-in data or consent with third parties for marketing or promotional purposes.
Contact
Questions about this Privacy Policy can be sent to support@labcmd.com.